Support Services
HPE Tech Care and Complete Care
HPE support comes in two main tiers. HPE Tech Care Service connects you directly to product-specific experts for general technical guidance and break-fix, with automatic case creation and AI-driven self-help, so issues get to the right specialist without complex escalations. HPE Complete Care Service is the most comprehensive tier, adding an assigned delivery team and a Service Experience Manager as a single point of contact, plus proactive lifecycle planning and incident management. On the networking side, HPE Aruba Networking offers Foundational Care, Pro Care, and Pro Premier Care with 24x7 TAC and advanced hardware replacement.
How we engage
- 1
Match the tier
We map your uptime requirements and risk tolerance to the right tier, from Foundational and Tech Care up to Complete Care or Pro Premier Care.
- 2
Onboard and baseline
We register assets, set up the support portal, and establish firmware, configuration, and security baselines for your environment.
- 3
Operate and respond
24x7 TAC, automatic case creation, and product-specific experts handle incidents, with advanced hardware replacement to cut downtime.
- 4
Review and optimize
Premium tiers add proactive baseline reviews, quarterly operational reviews, and reporting so the estate stays current and predictable.
What you can expect
Frequently asked
What is the difference between Tech Care and Complete Care?
Tech Care is a per-product support experience: direct access to a specialist for the product you need help with, automatic case creation, and self-help tools. Complete Care is HPE's most comprehensive tier and covers your whole IT environment, adding an assigned delivery team, a Service Experience Manager as your single point of contact, and proactive lifecycle planning.
How does Aruba networking support differ?
HPE Aruba Networking support is tiered as Foundational Care, Pro Care, and Pro Premier Care. Foundational Care provides 24x7 TAC, software support, and advanced hardware replacement. Pro Care and Pro Premier Care build on that with rapid escalation, a designated customer success manager, and, at the top tier, proactive baselining and quarterly reviews.
Can we choose how fast hardware is replaced?
Yes. Advanced hardware replacement is configurable from next-business-day up to 4-hour response, depending on how critical the device is and your downtime tolerance, so you only pay for the speed you actually need.
Build your HPE bill of materials.
Send us the requirement, the project, or an existing quote to beat. We come back with a validated, TAA-compliant HPE configuration and a real price, often below list.
connect@getuniqcli.com · Chicago, IL