HPE Pointnext Tech Care Essential Service with Defective Media Retention

HPE Pointnext Tech Care Essential Service with Defective Media Retention - Extended Warranty - 5 Year - Warranty - 24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor (part number HV6Q2E) is supplied by Uniqcli, an authorized HPE partner, in the HPE Services category. Service Main Type: Maintenance.

Overview HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. Benefits Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product. Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product. HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

• Protects from breakdown after the manufacturers warranty expires • Features defective media retention service that helps you handle any mishaps • On-site support provides fast and easy approach to solve the issues • Parts & Labor service characteristics for better usability and increased efficiency • 4 Hour - Parts & Labor service response time for timely completion with increased dependability

Key specifications: Service Main Type: Maintenance · Service Characteristic: Parts & Labor · Service Response Time: 4 Hour - Parts & Labor · Product Supported: HPE Proliant DL385 Gen10 Plus · Provided Support: Defective Media Retention, Parts Replacement, Repair, Phone Support, Remote Diagnosis, New Releases Update, Web Knowledge Base Access · Service Description: 24x7x4 Hour · Service Duration: 5 Year · Service Location: On-site.

GPC-payable, with SAP, FAR-based purchase orders, and GSA eBuy support. Ask us about TAA-compliant configurations, current pricing, stock, and lead time.