HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material…

HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention - Extended Warranty - 4 Year - Warranty - 9 x 5 x Next Business Day - On-site - Maintenance - Parts & Labor (part number HV5D5E) is supplied by Uniqcli, an authorized HPE partner, in the HPE Services category. Service Main Type: Maintenance.

Overview HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. Advantages Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product. Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product. HPE endeavors to provide general technical guidance for Customer questions and inquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

• Offers extensive protection against the unexpected repair/replacement costs • Parts Replacement service included to resolve your problems • On-site support helps you?limit any downtime to the absolute minimum • Parts and labor service characteristics allow reliable maintenance with added usability • Next Business Day - Parts & Labor service response time for your convenience with maximum efficiency

Key specifications: Service Main Type: Maintenance · Service Characteristic: Parts & Labor · Service Response Time: Next Business Day - Parts & Labor · Provided Support: Parts Replacement, Repair, Phone Support, Knowledge Base Access, Remote Diagnosis, Visual Remote Guidance, New Releases Update, Web Support, Comprehensive Defective Material Retention · Service Description: 9x5xNext Business Day · Service Duration: 4 Year · Service Location: On-site · Product Type: Warranty.

GPC-payable, with SAP, FAR-based purchase orders, and GSA eBuy support. Ask us about TAA-compliant configurations, current pricing, stock, and lead time.