HPE Pointnext Tech Care Critical Service with Defective Media Retention

HPE Pointnext Tech Care Critical Service with Defective Media Retention - Extended Service - 5 Year - Service - 24 x 7 x 6 Hour - On-site - Maintenance - Parts & Labor (part number H26U0E) is supplied by Uniqcli, an authorized HPE partner, in the HPE Services category. Service Main Type: Maintenance.

Phone access to experts Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product. Enhanced phone response: Remote response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays. 15-minute call back for severity 1 incidents, 1 hour for severity 2 and 3; where available direct phone access to product specialists without the need for a call back (all severities). 6-hour hardware call-to-repair: On-site response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays. For severity 1 and 2 incidents, HPE returns the covered hardware to operating condition within six hours.2 For further details see Hardware call-to-repair. Outage management: Remote response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays. Available for severity 1 business impacting situations, HPE provides priority access to incident recovery specialists to expedite return to service. Expert online chat and Expert forum response Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product. Expert online chat is limited to English language only, requires that the user be registered with HPE service portal and is available during the service coverage window. Availability may vary for certain products. Refer to hpe.com/services/expertchat or contact your local HPE Sales representative. Expert forum response: Customers can post questions, issues, or discuss usage of products within the HPE community forums. HPE product specialists respond within two business days to any unsolved questions raised within the official HPE community forum for products covered by HPE Support services. Where posts raise topics that should be addressed through standard support processes, HPE requests that a formal support incident is created and follows the standard HPE incident management processes. The specialist technical resource response is limited to English language only and requires that the user be registered with HPE service portal and has registered service agreements. General technical guidance HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care Service. General technical guidance is available through the telephone, web, and chat communication channels and is subject to the service coverage window of the service agreement and will be treated as a severity 3 incident. When related to the topics detailed/described in the following, HPE identifies knowledge documents, videos, and knowledge base articles to assist with topics raised. HPE Proprietary Service Tool assistance For HPE products that are supported by HPE Proprietary Service Tools, HPE provides support and advice for their setup, configuration, and usage. Further for those connected products, HPE extends general technical guidance to include analytics and the events and recommendations provided. For configured HPE products, on request, HPE assists Customers to understand the issues, events, and information provided by HPE Proprietary Service Tools. Where analytics provide recommendations, HPE can provide qualification of the analysis, the recommendation, and the general next best actions in line

• Keeps your system optimally maintained with a predictable total cost of ownership • Features parts replacement service that helps you handle any mishaps • On-site support guarantees quick solutions with on-site availability of experts • Parts and labor service characteristics help minimize inventory costs with maximum dependability • 6 Hour - Parts and labor service response time for timely completion with increased dependability

Key specifications: Service Main Type: Maintenance · Service Characteristic: Parts & Labor · Service Response Time: 6 Hour - Parts and labor · Provided Support: Parts Replacement, Repair, Phone Support, Remote Diagnosis, New Releases Update, Web Knowledge Base Access, Remote Monitoring, Defective Media Retention · Service Description: 24x7x6 Hour · Service Duration: 5 Year · Service Location: On-site · Product Type: Service.

GPC-payable, with SAP, FAR-based purchase orders, and GSA eBuy support. Ask us about TAA-compliant configurations, current pricing, stock, and lead time.